A Perfect Match
Telephone Triage Virtual Assistant
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
What A Virtual Telephone Triage Assistant Can Do For Your Practice
Monitors & responds to triage calls
Prioritizes, transfers, schedules, & refers as appropriate
Provides patient education regarding disease progress, therapies & healthy behaviors
Benefits of Hiring a Virtual Telephone Triage Assistant
- Hand Off Routine Tasks
- Lower Employment Costs
- Improve Patient Care
See how SereneHealth VMAs make staffing more efficient and cost-effective.
Complete Support For Your Virtual Assistant
Dedicated Account Managers
Every SereneHealth VA comes with an account manager who monitors their performance on your behalf, guides them in providing you excellent service, and tailors effective solutions for your unique needs.
Seamless Onboarding Experience
Our Onboarding Specialists work closely with our in-house IT team to align workflows, set up tools, and prepare your VA for a smooth, confident start.
VA Retention
With our team committed to fostering a positive culture and actively engaging our VAs, we promote VA retention and ensure your practice has long-term virtual team members.
How It Works
Our Proven 3-Step Process for Virtual Medical Staffing Success
Hiring
We pair your practice with qualified, HIPAA-trained staff through a proven hiring process designed to ensure immediate impact.
Onboarding
We assist with setup and integration through a guided onboarding process so your virtual assistant can start contributing right away.
Ongoing Support
Our account managers perform regular check-ins through an ongoing support process to ensure your VA stays aligned.