Privacy Policy
Effective Date: February 17, 2026
Business Name: SereneHealth LLC
Website: https://www.serenehealthva.com
SereneHealth LLC ("SereneHealth," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information in compliance with applicable privacy laws, HIPAA standards, and telecommunications regulations.
Information We Collect
We may collect the following information when you interact with our website or services:
- Full name
- Phone number
- Email address
- Medical practice or business name
- Communication preferences
- Consent timestamp for SMS communications
- Any information voluntarily provided through forms or communications
SMS Consent and Phone Number Privacy
We respect your privacy. Information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. These numbers will:
- NOT be sold
- NOT be rented
- NOT be shared with third parties for marketing purposes
- NOT be transferred to affiliates or external organizations for promotional use
Phone numbers are used exclusively for communication related to SereneHealth LLC services, including employment, onboarding, scheduling, and operational updates.
How We Use Your Information
We use collected information strictly for legitimate operational and service purposes, including:
- Appointment reminders
- Scheduling communications
- Service notifications
- Customer support
- Administrative communications
- Client onboarding and coordination
We do not send unsolicited SMS messages.
Service Providers and Third-Party Assistance
We may use secure third-party service providers to deliver communications. These providers are contractually obligated to protect your data and use it solely for communication delivery.
HIPAA Compliance and Data Security
SereneHealth LLC maintains HIPAA-compliant administrative and technical safeguards to protect confidential healthcare and personal information. All personnel are trained in HIPAA privacy standards.
Your Rights and SMS Opt-Out Rights
You may opt out of SMS communications at any time.
To opt out: Reply STOP to any SMS message.
For assistance: Reply HELP or contact:
Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.