Prepared Before Placement
Our Training Process
Our assistants are not general VAs. Before assignment, every assistant completes structured training in HIPAA awareness, PHI handling, patient communication, and healthcare administrative workflow, reinforced through onboarding and ongoing review.
What the Training Covers
HIPAA & Privacy
- HIPAA privacy & security awareness
- PHI and ePHI handling
- The minimum-necessary rule
- Documentation boundaries
Patient Communication
- Patient telephone etiquette
- Professional, empathetic communication
- Intake and consent support
- Escalation to the licensed provider
Healthcare Workflows
- Appointment scheduling workflow
- Refill request workflow
- Prior authorization support
- EHR professionalism
Practice-Specific Readiness
- Client-specific policy orientation
- Your EHR preferences & access rules
- Your documentation expectations
- Your communication style
From Training to Your Practice
1
Structured pre-placement training
Every assistant completes the curriculum above and passes a certification assessment before they are assigned to a client.
2
Client-specific onboarding
Once matched, the assistant is oriented to your workflow, EHR, and policies, so they ramp in days, not months.
3
Ongoing review & reinforcement
Supervisor oversight, attendance monitoring, and a 30-day performance evaluation keep quality consistent.
Certificate on file for every assistant · renewed every year · shown to you on request · led by Dr. Rubby Abimbola, DNP
A trained assistant, ready for your workflow.
Book a free 15-minute Practice Support Audit and we'll match you with an assistant prepared for your practice.
Book a Free Practice Support Audit