Prepared Before Placement
Our Training Process
Our assistants are not general VAs. Before assignment, every assistant completes structured training in HIPAA awareness, PHI handling, patient communication, and healthcare administrative workflow — reinforced through onboarding and ongoing review.
What the Training Covers
HIPAA & Privacy
- HIPAA privacy & security awareness
- PHI and ePHI handling
- The minimum-necessary rule
- Documentation boundaries
Patient Communication
- Patient telephone etiquette
- Professional, empathetic communication
- Intake and consent support
- Escalation to the licensed provider
Healthcare Workflows
- Appointment scheduling workflow
- Refill request workflow
- Prior authorization support
- EHR professionalism
Practice-Specific Readiness
- Client-specific policy orientation
- Your EHR preferences & access rules
- Your documentation expectations
- Your communication style
From Training to Your Practice
1
Structured pre-placement training
Every assistant completes the curriculum above and passes a certification assessment before they are assigned to a client.
2
Client-specific onboarding
Once matched, the assistant is oriented to your workflow, EHR, and policies — so they ramp in days, not months.
3
Ongoing review & reinforcement
Supervisor oversight, attendance monitoring, and a 30-day performance evaluation keep quality consistent.
Certificate on file for every assistant · renewed every year · shown to you on request · led by Dr. Rubby Abimbola, DNP
A trained assistant, ready for your workflow.
Book a free 15-minute Practice Support Audit and we'll match you with an assistant prepared for your practice.
Book a Free Practice Support Audit